How Your Business Can Benefit from Order Taking Services

Between a computer and a live answering service, we’d like to talk to the latter more. The sound of a person talking to you at the end of the line lends an assurance that your words are taken in well. Which is why, even in an age of cutting edge communications, consumers still prefer the comforting voice of customer service assistants.

Robotic tone
You get a creepy feeling that answering machines receive your orders and comments. So far, no one has invented an answering machine that can explain, argue and crack a joke with a caller. And this is where the human touch of getting help from an order taking business comes in.

An effective order taking and reservation service warms up with your customers and helps them place order directly from your web site. An order taking service business has well-trained associates who can help your customers every step of the way up to the confirmation of the travel tickets. It’s not just lip service—many order taking and reservation companies offer customized services.
This results in a loyal following of satisfied customers, who spread the news quickly by word of mouth and over the Internet.

Benefits of order taking and reservations services
Companies hire order taking and appointment support staff not only to sweet-talk customers but also to deliver quality service. From both a businessperson and consumer’s stand point, organizations get order taking and appointment services for these reasons:

1. Convenient and customer friendly. Many customers send their messages via email, but more would want to have their messages sent and received through fax and mobile phones. With associates putting in a personal touch to handling your messages, there’s nil or no room for misinterpretation. In addition, the customer associate may lend a hand in formatting the messages to suit the customer’s needs. If there’s a need, the customer can request the associate to import existing files into his or her existing database.

2. Cost effective. Hiring an order taking and reservations service proves to be an economical solution, especially if you own a service-oriented company. When your customer’s calls don’t land in voicemail receivers and keep getting busy signals, expect a rise in advertising and brand image. Even while you’re out of the office, or you’re assistant is indisposed, an order taking associate can take your place and see to it the office communication goes smooth and easy.

3. More ground covered. When an associate handles appointment setting and reservations, you can proceed to do other things, thus resulting in a multi-tasking. You can’t ignore the fact that there are unnaturally buys days at work where you rarely have time to stand or head to the bathroom.

With a support staff to back your organization’s booking and order-taking arm, you are able to reach a far bigger business niche.

Other than filling in your shoes, the order-taking associates have a keen eye and ear for arranging appointments that are especially tailored for your business. After coming back from a personal engagement, all you need to do is check the log-on.

4. Keeps your loyal customer and brings in new converts.An effective order taking and appointment setting service retains your loyal customers and you can trust that the rest of the neighborhood will know about you. More than product patronage, your customers stick with you because they know that they’re issues and concerns are well taken care of, and that they talk with associates who can feel the urgency of their requests.

Common message relay methods used today
At the rate the IT and communications industry is going, you can well imagine how fast and complex message delivery systems will become in the future. But at the moment, some of the widely used are:

• Text messaging
• Email
• Fax
• Call transfer
• Online orders
• Alphanumeric paging
• Call in retrieval

Most order taking and appointment setting service companies today use integrated Internet-based system up that works 27/7, all year round. With this in place they can handle massive call volume and product lists. For companies engaged in sales and marketing, a web-based appointment setting service streamlines sales fulfillment paths.

If customers like to hear the voice of a live customer service representative, it must be because computers are rarely candid.