Order Taking and Answering Service: Providing Customer Convenience and Satisfaction

Outsourcing your company's order taking and processing services is like going to a convenient store—everything you need is in there and you get it fast, quick and worry-free.


With an offshore partner doing your order taking and answering service, customers get the help they need in real time in a language they speak and understand. The order taking and answering service provider handles customers’ incoming calls with utmost care. This results in optimum productivity. Clients are able to save time and expense while getting the upper hand in their sales and marketing campaign.


Since the offshore call center offers customized order-taking and answering services, clients develop a wide and strong customer base. For one thing, the offshore team is well-trained and has been pre-hired to meet the clients company's target market.


Order taking and answering services do the following:

•Live Chat Support. This is most useful to credit card, medical, tourism and financial companies. Customers’ questions are taken in and processed by a staff well trained in the specifics of the product and industry. The offshore team delivers fast and easy resolution to common and difficult issues.


•Virtual/ Online support staff: The answering specialist strengthens customer-client relationship by providing a 24/7 workflow. The offshore team does back office support work at half the usual rate for an onshore staff.


•Technical Support Service: With a pre-qualified staff handling instant messaging, and other answering services, work is streamlined and the company achieves its full potential.


Big and small companies can’t ignore the superior technology and skills that an outsourced answering and order taking team uses to be able to keep up with the global race. They can work with overflow calls long past business hours. Today's customers are more demanding of time and attention, and only a superior answering and order taking team can provide these. This comes along a with a 24-hour messaging system that's not generated by machines. Instead the answering service provider banks on its associates and receptionists to take in, forward and manage calls of every kind.


No cultural and linguistic disconnect
If language proves an issue, then there are call centers that offer bi-lingual answering services. For customers whose first language is not English, they can choose Spanish, French, German, Italian and Chinese speaking associates regarding certain issues.

Outsourcing order taking and answering services, means the clients’ sales force gets multiplied. This gives the client more time to focus on a more aggressive telemarketing campaign. Order taking and answering service providers offer pre-sales questions, market research and surveys to help clients identify their captive market.


No time wasted
No time is wasted when companies partner with offshore order taking and answering specialists. The offshore customer service team does not leave any call unanswered. In fact, they help the company grow a wider and stronger customer base. They work seamlessly with the clients’ own customer service team that customers can't tell any difference.


Safe, secure and smooth workflow
Call centers are located offshore, so the clients’ answering and order-taking operation is far not distracted. Using call forwarding software, the offshore team picks up and treats the clients’ call their own.


With all these benefits, companies turn to outsourcing not only to cut cost but more so to keep their customers loyal and their market presence strong.