How Your Business Can Benefit from Order Taking Services

Between a computer and a live answering service, we’d like to talk to the latter more. The sound of a person talking to you at the end of the line lends an assurance that your words are taken in well. Which is why, even in an age of cutting edge communications, consumers still prefer the comforting voice of customer service assistants.

Robotic tone
You get a creepy feeling that answering machines receive your orders and comments. So far, no one has invented an answering machine that can explain, argue and crack a joke with a caller. And this is where the human touch of getting help from an order taking business comes in.

An effective order taking and reservation service warms up with your customers and helps them place order directly from your web site. An order taking service business has well-trained associates who can help your customers every step of the way up to the confirmation of the travel tickets. It’s not just lip service—many order taking and reservation companies offer customized services.
This results in a loyal following of satisfied customers, who spread the news quickly by word of mouth and over the Internet.

Benefits of order taking and reservations services
Companies hire order taking and appointment support staff not only to sweet-talk customers but also to deliver quality service. From both a businessperson and consumer’s stand point, organizations get order taking and appointment services for these reasons:

1. Convenient and customer friendly. Many customers send their messages via email, but more would want to have their messages sent and received through fax and mobile phones. With associates putting in a personal touch to handling your messages, there’s nil or no room for misinterpretation. In addition, the customer associate may lend a hand in formatting the messages to suit the customer’s needs. If there’s a need, the customer can request the associate to import existing files into his or her existing database.

2. Cost effective. Hiring an order taking and reservations service proves to be an economical solution, especially if you own a service-oriented company. When your customer’s calls don’t land in voicemail receivers and keep getting busy signals, expect a rise in advertising and brand image. Even while you’re out of the office, or you’re assistant is indisposed, an order taking associate can take your place and see to it the office communication goes smooth and easy.

3. More ground covered. When an associate handles appointment setting and reservations, you can proceed to do other things, thus resulting in a multi-tasking. You can’t ignore the fact that there are unnaturally buys days at work where you rarely have time to stand or head to the bathroom.

With a support staff to back your organization’s booking and order-taking arm, you are able to reach a far bigger business niche.

Other than filling in your shoes, the order-taking associates have a keen eye and ear for arranging appointments that are especially tailored for your business. After coming back from a personal engagement, all you need to do is check the log-on.

4. Keeps your loyal customer and brings in new converts.An effective order taking and appointment setting service retains your loyal customers and you can trust that the rest of the neighborhood will know about you. More than product patronage, your customers stick with you because they know that they’re issues and concerns are well taken care of, and that they talk with associates who can feel the urgency of their requests.

Common message relay methods used today
At the rate the IT and communications industry is going, you can well imagine how fast and complex message delivery systems will become in the future. But at the moment, some of the widely used are:

• Text messaging
• Email
• Fax
• Call transfer
• Online orders
• Alphanumeric paging
• Call in retrieval

Most order taking and appointment setting service companies today use integrated Internet-based system up that works 27/7, all year round. With this in place they can handle massive call volume and product lists. For companies engaged in sales and marketing, a web-based appointment setting service streamlines sales fulfillment paths.

If customers like to hear the voice of a live customer service representative, it must be because computers are rarely candid.

Why Outsource to Answering Service Providers?

Incoming calls are always important to most businesses, incoming calls are opportunities. Thus, missed calls are a no no in a business. A missed call is equivalent to opportunity lost. Opportunity may be a new client inquiring and interested in purchasing your products and or services. Or it may be an existing client having a query regarding your product.

There are often a lot of miscalls during holidays and after office hours. Having an answering machine only enables you to receive calls and having messages on it until next office day. Answering services are available to provide a 24 hour answering services. They are best for businesses that values customer service. With a 24 hour answering service you are assured that no incoming business calls are missed as well as opportunity loss.

There are a lot of benefits that a 24 hour answering service can provide your business. Having an in- house staff to cater all your incoming calls 24/7 can cost you a great portion on your expenses. Outsourcing your answering service in an inbound call center can be one of the best decisions that you will make for your business.

Outsourcing to inbound call centers that specialize in providing a 24 hour answering service assures you of quality service for they have a professionally- trained staff that will handle your calls. Outsourcing is best for a company who does not want to hire additional people just to receive business calls. Experience the convenience while providing quality customer service with Callbox Connect. Callbox Connect will provide you the answering services that you need in any industry. Remember, a missed call can be a business opportunity loss of a lifetime.

Order Taking and Answering Service: Providing Customer Convenience and Satisfaction

Outsourcing your company's order taking and processing services is like going to a convenient store—everything you need is in there and you get it fast, quick and worry-free.


With an offshore partner doing your order taking and answering service, customers get the help they need in real time in a language they speak and understand. The order taking and answering service provider handles customers’ incoming calls with utmost care. This results in optimum productivity. Clients are able to save time and expense while getting the upper hand in their sales and marketing campaign.


Since the offshore call center offers customized order-taking and answering services, clients develop a wide and strong customer base. For one thing, the offshore team is well-trained and has been pre-hired to meet the clients company's target market.


Order taking and answering services do the following:

•Live Chat Support. This is most useful to credit card, medical, tourism and financial companies. Customers’ questions are taken in and processed by a staff well trained in the specifics of the product and industry. The offshore team delivers fast and easy resolution to common and difficult issues.


•Virtual/ Online support staff: The answering specialist strengthens customer-client relationship by providing a 24/7 workflow. The offshore team does back office support work at half the usual rate for an onshore staff.


•Technical Support Service: With a pre-qualified staff handling instant messaging, and other answering services, work is streamlined and the company achieves its full potential.


Big and small companies can’t ignore the superior technology and skills that an outsourced answering and order taking team uses to be able to keep up with the global race. They can work with overflow calls long past business hours. Today's customers are more demanding of time and attention, and only a superior answering and order taking team can provide these. This comes along a with a 24-hour messaging system that's not generated by machines. Instead the answering service provider banks on its associates and receptionists to take in, forward and manage calls of every kind.


No cultural and linguistic disconnect
If language proves an issue, then there are call centers that offer bi-lingual answering services. For customers whose first language is not English, they can choose Spanish, French, German, Italian and Chinese speaking associates regarding certain issues.

Outsourcing order taking and answering services, means the clients’ sales force gets multiplied. This gives the client more time to focus on a more aggressive telemarketing campaign. Order taking and answering service providers offer pre-sales questions, market research and surveys to help clients identify their captive market.


No time wasted
No time is wasted when companies partner with offshore order taking and answering specialists. The offshore customer service team does not leave any call unanswered. In fact, they help the company grow a wider and stronger customer base. They work seamlessly with the clients’ own customer service team that customers can't tell any difference.


Safe, secure and smooth workflow
Call centers are located offshore, so the clients’ answering and order-taking operation is far not distracted. Using call forwarding software, the offshore team picks up and treats the clients’ call their own.


With all these benefits, companies turn to outsourcing not only to cut cost but more so to keep their customers loyal and their market presence strong.