Qualified Agents- The Driving Force Behind The Success Of Your Order Processing Service

The first step toward a successful order processing service is qualified call center agents. They should be trained to take down orders with speed and accuracy. These agents should key in orders in a breakneck speed and in an error free manner. Imagine the hassle it would bring if orders are not handle well, customers complaints and brand value will really suffer.
It's not just important to receive orders and key it in the system but also the process that goes along with it. Processing of orders should be as accurate as possible in order t o minimize errors.
Aside from the professional and friendly tone of phone representatives they should be mentally alert whenever they have the opportunity to push for more sales. This will increase the volume of the order and the revenue as well.
Without orders there are no sales and revenue for your business. And the force that drives more sales are the people behind the phone. No business can afford to miss out even a single call, getting more people to handle calls gives you the opportunity to take in as many orders as possible.
A business firm that deals with customers has to set this order processing service in place, a lot of companies has already found the need to outsource this to handle the customer orders for them. The service would be incomplete without giving the proper information about the exact delivery date. Look for an order taking company who has the adequate head count of qualified and professional agents that has handled orders with skills and expertise.

Three-Way Up to An Excellent Customer Service

Every business entity invests in customer service. There is lead nurturing. Another tool is an answering service that never sleeps, giving a timeless service. Included in the list is the live chat support, which entertains online users. Other branches include order taking, overflow call management, reservations and bookings.

Though, a firm might have all of the gears, it does not mean it is that easy to achieve excellence in customer service support. To arrive from point A to point B, the following should be strictly observed:

• Employee Empowerment. In order to attain success, employees must both be competent and empowered. Laborers are more motivated to work with speed, dedication and perseverance when empowered. There is no greater joy for the workers to feel that they are responsible for every success of the company, not the scapegoat when something fails. If they feel that they are just puppets pulled by the strings of top managers, they will not hesitate to draft a quick resignation.

• Offer Various Services to Customers. Companies must explore all avenues to be of great service to the growing population of customers. They must have a combination of two or more answering services. It is ineffective to stick to one choice when there are better options. An automated answering service alone will bore sales prospects. On the other hand, getting live both over the phone and on the Internet will reach more customers.

• Outsource. There is a big difference when building one's own inbound call center and outsourcing answering service to a reputable contact center. Professional live operators, technological advancements and low costs are some of the many blessings a firm can savor when it opt to outsource. It is then every company's discretion whether to grab the opportunity or not.

Enhancing Customer Service Support With the Addition of A Live Chat Support

In order to be more competitive, companies should possess an edge over their competitors. Thus, obtaining an effective business answering service, be it live and/or automated, order taking assistance and a superior customer service support are going to bring firms at the cream of the crop. What more when competitors don't have these?

In the light of online population quickly multiplying, more and more business industries penetrate the world wide web. In addition to the array of customer services, engaging in an online support is a wise decision.

On the other hand, live chat support is a proper tool when a firm decides to improve its customer service support. This idea then addresses that telephones are not the sole instruments in a 24/7 customer service support. The addition of a live chat, then, is going to augment the company's overall competency level. According to a poll conducted by Andersen Consulting, a stunning sixty-two percent (62%) of online customers buy more if there is an available live chat support.

Before, live chat services are novel ways of lending assistance to Internet users. Nowadays though, these must form a part of a more comprehensive and yielding customer service support. Without such, opportunities over the Internet are foregone.

The benefit a firm gets from a live chat support is the same as those with a live answering service. Anytime of the day, online prospects can be entertained promptly. This, in turn, adds additional score to a company's goodwill.

Here are some of the features of a live chat support:

• Proactive chat
• Multiple host functionality
• Monitoring Site Visitor/s
• Chat transcripts

Increasing Sales With Live Answering Services

The tree of answering service has been in a continuous growth. Another branch which spring from this customer service support is live answering service. Serving for after-hours phone calls, live answering service has helped companies add up their revenue. Studies show that even small-scale business organizations have been improving its sales performance after installing a live answering service.

As firms expand because of high demand, customers find it more often to use the telephone anytime they needed something. With most business entities operating daily within a limited time, it will be a disadvantage not to answer phone calls beyond the usual business hours. Through a live answering service which is a 24/7 customer service support, every opportunity over the phone is received by the firm through a contact center. With this, even when firms sleep at night, orders and inquiries can still be entertained, the time and place notwithstanding.

Why a live answering service? It is because customers want to communicate with a live human and not with a virtual person. There is a feeling of security and connection when what someone hears is alive. With this, a customer has the pleasure of time to inquire all his/her questions and concerns. Complex issues addressed by a prospect can be given a response swiftly and correctly. After the conversation, the live operator is tasked to quickly send a report to the client company.

Live answering service bested automated answering service and voicemail box in answering service. This is due to the fact that the last two have been proven to discourage interaction and customization in making replies. On the other hand, live answering service can give the customers a direct access to the data they need. Moreover, people remain comfortable and driven to talk to a live person.

Reap the Benefits of Having A Live Answering Service

Arguments have been fired regarding which is better- a live answering service or a voicemail box? After weighing the benefits and advantages as well as the studies conducted by business researches, it revealed that far and away, live answering service is more effective than voicemail.

Customers want that when they call, somebody on the other line must receive the call. With live operator instead of a voicemail box, prospects will be more open and honest in giving out information.

Live answering is one of the services in providing a 24/7 customer service support.

Here are some of the benefits of a live answering service:

No extension of business hours. It is inevitable to receive calls beyond business hours. With live answering service provided by a third party, there is no need to extend business hours. Calls will continue to be entertained anytime. Professionals such as doctors and lawyers will still acquire clients even when they're sleeping. Multinational firms can accept inquiries, complaints and orders whenever 24/7.

Opportunities are saved. A firm cannot make lost opportunities happen. Through a 24/7 live operator answering service, missing an important call is close to impossibility.

No more voicemails. It would be unintelligible to still keep a voicemail when there is a live operator. Omitting voicemail box will then saves costs.

Boost customer satisfaction. Every action that a firm offers that customers appreciate improves the goodwill of the company. Customer satisfaction should be at the top of the company's priority list, before profits.

Outsource Order Taking Service for Your Business

In one way or another, modern business relies on old fashioned concept of order taking. Accurately taking in orders is a crucial part of this campaign. When it is mismanaged, this will affect your sales revenue in the long run. It is an essential business activity, more orders means more business.

For any business it is extremely crucial that all incoming calls are promptly answered and orders taken accurately all of the time. If your company is overwhelmed by all the incoming phone calls outsourcing is a smart solution to manage your business.

It's important to work with a reputable company who can deliver quality order taking service. You need to find a company that accurately delivers and records data to ensure business success. Professional telephone marketers is also a must to eliminate the likelihood of mishandling crucial orders. They must have a set up procedure that needs to be followed to ensure that orders are processed promptly.

To keep customers satisfied you need to make sure that you give them the attention they need. Using an order taking company plays a major role to make this possible. Look for a company that really works on your behalf, who can clearly communicate with your callers, who understands the importance of accuracy when taking orders.

This type of service can play a big role in accuracy and delivering important orders that makes your business run. Consult a company and consider how they can take a role in improving how your business takes orders and serve your customers.

Quality Answering Service Paves The Way For Business Progress

Today's businesses need a quality answering service solution for their daily operations. Companies that intend to move forward in their industries should integrate a reliable answering service solution. The importance of this service should be taken seriously by professionals because it helps improve the communication between businesses and customers.

Answering services have become a necessity in achieving better customer relationships, and with good reasons.

First, a good telephone answering service enables business professionals to efficiently manage their time. All business people know how vital time management is in a company's progress. Professionals do not want to waste time on unnecessary interruptions, thus, a reliable answering service is required to properly direct important customer calls to the intended executive or employee.

Second, customers prefer a live person to take calls and resolve any issues they may have. A lot of customers get too frustrated when they are put on hold for too long or worse, get directed to a voice mail. When this happens, either the customer leaves an angry message or completely abandons the call. When a live operator answers the call, customers feel more important because they didn't have to wait too long and they are able to raise their concerns to a human being rather than talk to a machine.

Third, with an answering service, companies can enhance the way they communicate with customers by customizing the call services. They can specify how they want calls to be answered to keep their business' image and deliver their brand message within their standards. This way, customers will perceive the company as a well organized and professional establishment.

Fourth, all types of information are processed in and out of a business' communication system. These information are channeled in varying methods such as SMS, email, fax, etc. Business can have the answering service operators organize how these pieces of information are handled and how much data can be taken within a specified timeframe. This allows the company to control and streamline the movement of data in their organization.

Lastly, a quality answering service enables companies to position themselves in the global marketplace. Good business-customer relationship is what drives organizations to the path of progress, and being able to properly communicate with customers ensures more business and more revenue.

Thinking Out of the Box with Answering Services

Resources and time. Two of the most important reasons why businesses shy away from having a full-time employee and doing the office work themselves. And usually it's the customers who suffer the most, both existing and potential customers. These days, it's not just enough that someone be present at the cash register to receive payments from the customers, you also have to entertain queries and other concerns. Being undermanned and pressed for time is definitely something that will contribute greatly to the burden of not being able to satisfy customers with their issues and concerns. When your business is boxed inside these hindrances, it's time to think out of the box.

Handling customers with their concerns cannot be just put aside or entertained only when your schedule permits it. Customers can no longer be considered as 'non-core' or 'non-essential' part of your business, which is why the BPO industry came up with an innovative solution for helping businesses.

Concerns with both resources and time are quickly addressed because, one, it's more practical than hiring a full-time staff, and two, it gives you more time to focus on running your business. Answering services call centers provide businesses small and large with a professional team dedicated to answering phone calls and taking down messages on your behalf. Agents are thoroughly trained to take down orders real-time, quickly and accurately, placing great emphasis on being precise when it comes to taking down messages or orders. Messages rely on accurate facts reaching the recipient in as much as order placements have to be accurate as well so as not to confuse the manufacturer with the delivery or payment processing. You have the choice and the freedom to customize these services according to your business needs including order taking services for service-oriented business that caters to customers with product order placement.

As businesses move forward along with technological advancement, so does the customers with their demands for excellent service for both products / services and human interaction. Customers have become demanding on businesses relying on their hard-earned money. T.V. Shows such as Oprah, Rachel Ray, etc, have made sure that the public become aware, if not well educated on their rights as consumers, and they demand more information on products and services they're about to purchase. That, for the most part, means you as a business owner should put more effort in addressing their concerns and having a professional answering service call center on your side guarantees that your manpower increases exponentially to satisfy your customers with their needs. And that is good for your business.

How to Get the Most Out of Your Answering Service Company

Getting an extra pair of hands to boost development is an attractive option for many companies right now. Answering service companies and live answering service are the two most practical options managers may consider. The most challenging question lies on whether and how you get the best out of the services. Getting the best option available in the market is a challenge, yet it is most rewarding when you finally get one you’re comfortable and satisfied with.

Saving cost is one of the most effective means to achieve success. The question however lies on the benefits that you can get out of hiring a company who can provide you a better service. So, how do you get the best services for the growth of your company? How do you ensure that your investment is well paved for?

Companies such as these can provide you with the live answering service most customers highly covet. Hiring new phone operators just to take care of calls wouldn't be a hassle for your company anymore. Training new employees, providing benefits for them, giving space for them is actually more expensive when you look at it closely.

Outsourcing the service provides an alternative that will have greater effect on your revenue. Customer's concerns are well taken care of; services are open around the clock. Your business can utilize the services since calls are being handled throughout the day. Some small and medium companies consider an answering service more cost effective compared to hiring a receptionist.

Some disadvantages on the other hand will cause frustration in your customer especially if you are working with an inefficient answering service company. When trying to get the most out of your answering service here are the things that you might want to consider:

Short hold time for your customers- make sure there is short hold time for your customers. There is nothing more frustrating than to spend long time over the phone. If you have plans to hire a service make sure that you don't miss out the calls of potential customers.


Communicate clearly- There are different methods on how answering service are being done, explain to the company how you want your calls to be answered, also inform them who are your favorite clients so they can prioritize these people.

Keep them up-to-date- always inform the company of the new products, or changes on your existing product. Changes on existing services and even developments as to how your messages should be sent.


Aside from the key points mentioned above you can also instruct the service providers how to best answer the phone, address complaints or schedule appointments suited to your preferences. Aside from the fact that there is a live interaction between your customer and the operators, this also creates a more personal approach in call handling.

Other companies can also consider voice mail to take care of their reception desk but it is not an effective method to capture messages. It is common knowledge that 70 % of callers hang up the moment they hear a voice mail. It is also considered cold and impersonal; they can invest in live phone answering service to gain more extra conveniences.

There are many answering service companies available in the market today. It is essential to take into account the options available and decide on the types of services that you think are right for your business. If you want to get the most out of your investment while getting a more personalize approach in handling calls, try outsourcing for the services that will take care of your reception desk.

Advantages of Hiring a Contact Center

Contact centers has an important role in the growth and development of industries. Analysts said that with the advent of technology more and more companies will make use of the advantages of network based centers. There will be a growing demand for a more collaborative and rich media technologies to better serve customers. One of the advantages considered here is the fact that customers can interact using different media including the telephone, internet chat and or e-mail.

How do you maximize the benefits of contact centers? What are the advantages that you can look into to meet and adapt to the ever changing needs of your customers?

Solutions for SME's - Small and medium enterprises can benefit from different services of centers such as these. It can serve different media and more importantly it can deliver unique services for different customers.

Cost effective investments - your company can highly benefit from outsourcing these services. You may venture into different media services like the e-mail or phone without the hassle of investing in large scale projects. This creates an adaptive benefits for you since you can add more services whenever you need one.

Pilot testing - this is at the heart of contact centers. You can also pilot test the products or services that the centers are offering and eventually you can finally focus on the services you think is most essential for your company.

More efficient customer service - this type of service is efficient specially in handling the different needs of customers. It can address full business concerns across different media.

The points mentioned above are just one of the efficiencies that contact center companies can provide. Use these disciplines to maximize the potential of your companies productivity. If you invest in these types of services this will enhance and improve customer satisfaction. It will then enhance your company's financial growth and development.

Don't Abandon Customers; Get an Answering Service

Customers commonly complain that they can never reach a real person when dialing a business. Busy signals, automated voices, and "press 1, press 2" nightmares all frustrate the customer, prompting them to hang up or to choose another company to frequent. While many businesses don't have the time or money to hire in-house employees, they can outsource the job to an answering service, where the live voices of operators keep customers satisfied.

The better, premium answering service suppliers employ skilled operators who make sure that callers aren't annoyed or stressed. When they call a business, they're able to reach a courteous, professional live operator. Since customers have a real, helpful human being on the other end of the line, they get a sense of relief and an assurance that they will be properly assisted.

Utilities and Services Answering Services

Electricians, plumbers, Heating, Ventilating and Air Conditioning (HVAC) and other contractors need an answering service for customer service and sales inquiries. Funeral homes need an answering service that can answer calls with the care and sensitivity that is expected. Many utility and service professionals have their calls going to their cell phone or to the voicemail. This leads to hang-ups and missed contract opportunities. Build customer loyalty and grow your business with reliable utilities and services answering service.

In the answering service business, just like your own business, it really is a matter of “getting what you pay for.” At CallboxConnect, you can be assured that your monthly answering service or call center investment is solid and worthwhile.

Important Things to Consider in Hiring Call Answering Services

After understanding how call answering services work and what they can offer for your business, lets look down to the details and factors necessary in hiring a call answering service:

• Cost. There is a myriad of rate plan choices for consumers who are in the market for call answering services. Determining whether a service charge by the call or by minute is also important.

• Experience. Always look for experience and a satisfied client list before selecting a call answering service provider. A good call answering service should be able to provide referrals from other satisfied customers.

• Flexibility. Look for a call answering service provider that can tailor to your company’s specific needs. Unparalleled flexibility will keep you ahead of the competition.

A good and right call answering service will absolutely give you the right kind of assistance you will need to keep your business run smoothly.

Considering the Importance of a Medical Answering Service

A medical answering service is the best way you can respond to your patient’s calls promptly, accurately and efficiently. Despite long hours of medical practitioners’ availability, there will be times that the medical office is closed, and in some instance there will be procedures to be done in place in order to respond to the patient’s needs and requirements. The patient’s call cannot be left delayed or even unanswered for it is in reference to their health especially in times of emergency situations.

This is the reason why medical practitioners and centers should have the answering service on behalf of them. With this kind of service, patients will no longer have to dial up their cellular phone voice mail in frustration. Think about the practicality. Considering using a medical answering service can really save your medicals operations a lot of money rather than hiring and paying receptionist to answer incoming phone calls.

Increased Customer Retention Rate with Inbound Call Centers

Customers are the lifeline of your business. Their loyalty towards your product and service determines your fate and success. Inbound call centers are generally designed to provide you with inbound services for effective customer retention. These centers are one of the most essential links between you and your customers. The bench-mark of customer satisfaction is achieved through the quality of customer-care services of inbound call centers.

Inbound call center services are customer specific and are offered according to your guidelines and framework. Though these activities are based on your standards, yet they are drafted by the trainers to get proper response. Trainers are employed to train executives so that they are able to meet your specifications and inbound cal center objectives.
As inbound call center services are customer specific, therefore the activities provided to your customers are accurate, then only these centers will be able to offer them customized services. The inbound services are customer oriented and designed to meet your customer needs and solve queries. The services involve high-tech interactive voice response systems, suitable internet services, staffed with highly qualified team to provide efficient customer care services.

The quality of customer service provided by inbound centers is important to maintain the strong relationship between you and your customers. With efficient programs in place like help desk, customer care, information gathering/survey, 24 hour answering service, order taking, order processing, after-sales services, seminar registration services and appointment setting, customer retention is developed. Profitable customers are retained by providing them quality of these services. Through these services you can successfully manage your customers’ needs and you can keep them from jumping to the competition. If you can satisfy your customers through the basic inbound services, then they will not be looking for any other.

Inbound call center services are flexible enough to fit with the changing demands of your customers. These services are cost-efficient and are highly professional in approach. Anybody in the business knows that acquiring new customers is much more expensive than retaining the existing ones. So at this point, customer retention is very important. All it takes is a quality inbound call center services to let your customers know that you value them and you want to respond to their questions and concerns effectively. Develop your current customer services to fit their needs and to ensure them of services operating efficiently as possible.

Outsourcing Phone Answering Service Cuts Costs

Outsourcing becomes a major part in today’s culture. More and more companies outsource their phone answering service to cut costs. They divert their calls to different parties so that they do not have to hire a group of employees to do the job. Phone answering service also builds good customer relations. Since the call takers are well-trained, you can have people who can accommodate your customers efficiently. This is also a good way to promote your company because you can choose your anchor text and customize it whenever you want to.

Consider this: when a client calls the toll free number that you have provided, the customer care service can answer that call stating your company’s name or telling them about your next project first before attending their queries. In this competitive world, it is a must to come up with variations of strategies to increase customers. Phone answering can build a strong inter personal relationship and can also be a good way to reach out better customers through advertising.

When you are busy and when you have no enough time to attend to your customers’ queries, you can simply ask the phone answering service to send you up-to-date messages or can even make your task a lot easier by sending you hard copies of name and information of your callers to be your guide in selecting your potential customers. You can have a dedicated team at a very low cost. They are highly trained to handle any situations with efficiency and enough knowledge. They are taught of the company’s general information so that they will be able to answer all questions that will be asked to them.

Phone answering service becomes more effective because the customers that are calling might not even realize that they are calling a call center because they are professionally trained that they can blend themselves with the company. Customers will feel that they are only talking to one of the customer care agents based at the head office. It does save your organization’s time and money. It is one of the impressing ways of promoting any organization. The advantages are that it is cost-efficient and messages are recorded in a very systematic manner so that you will know who exactly called. If the caller is already your existing customer then it is always better to provide him/her with after sales service that will retain them and will keep them happy.

Outsourcing your phone answering service needs to an inbound call center company that specialize in 24-hour phone answering service, order taking, order processing and overflow call management may be the wisest decision that you will ever make in improving your customer relationship and leveraging sales and marketing strategies.

Inbound Call Center Enables Companies to Function Effectively

Defined as a special kind of customer care, an inbound call center over the years gain much more importance like never before. Customers have seen its significance as to finding solutions to their problems as fast as it could be. Services that come along this center ensure planned customer program and immediate client support by which customers are very gratified of. So how does an inbound call center in general pushes on companies to function effectively?

As the world of business becomes more competitive, businesses of today could take full advantage of the fundamental services provided by inbound call centers. Because companies are consistent in finding ways that could make them more efficient, the importance of an inbound call center in maintaining a reliable customer service is realized. Companies are assisted with wide range of support that gives them ample assurance in meeting their respective queries; they are also provided with inbound customer services that speed up timely and proper handling of product information requirements, orders, complaints, customer queries and inquiries. And because for them to build a customer loyalty is to have a good customer service, engaging with inbound call centers is to have a customer care service that is worthy and profitable.

Aside from being worthy and profitable, taking the services of inbound call centers is cost efficient. Because most small and medium-sized businesses are incapable of putting up their own call centers to handle customer service issues, they outsource call center operations. Outsourcing inbound call center services is financially cheaper than putting up own call center, and because service is not compromised, setting with inbound call center is a wise choice.

The growing importance of call centers is resulted from people’s realization that they could not do everything by themselves in spite of their astounding efforts. They get to know the importance of generating a positive word of mouth by maintaining a quality service. Because call centers function in certain standards toward customer care, partnering with them could assure businesses of a careful handling and management of customer needs. Setting with reliable call centers means investing for a sure return. There could be potential hurdles along the way, yet having a partner that is trust worthy could be a relief. To have an effective function is to have a firm and foundation that is why to have an effective function is to have a qualified inbound call center partner.

Outsource Answering Service for Travel Accomodations

For travel companies hotel reservations and bookings and flight accommodations are essential in their day to day business operations. To provide convenience to their clients travel accommodations are being accepted over the phone. Inbound call center that specialize in phone answering services are sought after by travel agencies and companies to handle their hotel reservations and bookings and flight accommodation calls. Travel companies often do not have enough number of staff to receive hotel reservations and bookings and flight accommodations.

Outsourcing to inbound call center specializing in 24 hour answering service, order taking and processing is the best alternative found by travel companies to accommodate incoming calls. Missed calls should have no space in a hotel and airline business even with other types of business. Incoming calls are important to any business, it can be a prospect inquiring for your product or service or an existing client who needs to be supplied with answers on queries about your business. Incoming calls are opportunity calls. Once a call missed it’s also considered as an opportunity loss. Thus, missed calls are have no space for travel companies that provide hotel reservations and bookings and flight accommodations over the phone.

Phone answering service is a tool that every business must take advantage of. It does not only provide your business with order taking and order processing services but it also improves your relationship with your customer by providing them customer service and satisfaction. No calls should be missed for hotel reservations and bookings and flight accommodations, outsource answering service is the key in handling overflow calls, order taking and order processing.

How Your Business Can Benefit from Order Taking Services

Between a computer and a live answering service, we’d like to talk to the latter more. The sound of a person talking to you at the end of the line lends an assurance that your words are taken in well. Which is why, even in an age of cutting edge communications, consumers still prefer the comforting voice of customer service assistants.

Robotic tone
You get a creepy feeling that answering machines receive your orders and comments. So far, no one has invented an answering machine that can explain, argue and crack a joke with a caller. And this is where the human touch of getting help from an order taking business comes in.

An effective order taking and reservation service warms up with your customers and helps them place order directly from your web site. An order taking service business has well-trained associates who can help your customers every step of the way up to the confirmation of the travel tickets. It’s not just lip service—many order taking and reservation companies offer customized services.
This results in a loyal following of satisfied customers, who spread the news quickly by word of mouth and over the Internet.

Benefits of order taking and reservations services
Companies hire order taking and appointment support staff not only to sweet-talk customers but also to deliver quality service. From both a businessperson and consumer’s stand point, organizations get order taking and appointment services for these reasons:

1. Convenient and customer friendly. Many customers send their messages via email, but more would want to have their messages sent and received through fax and mobile phones. With associates putting in a personal touch to handling your messages, there’s nil or no room for misinterpretation. In addition, the customer associate may lend a hand in formatting the messages to suit the customer’s needs. If there’s a need, the customer can request the associate to import existing files into his or her existing database.

2. Cost effective. Hiring an order taking and reservations service proves to be an economical solution, especially if you own a service-oriented company. When your customer’s calls don’t land in voicemail receivers and keep getting busy signals, expect a rise in advertising and brand image. Even while you’re out of the office, or you’re assistant is indisposed, an order taking associate can take your place and see to it the office communication goes smooth and easy.

3. More ground covered. When an associate handles appointment setting and reservations, you can proceed to do other things, thus resulting in a multi-tasking. You can’t ignore the fact that there are unnaturally buys days at work where you rarely have time to stand or head to the bathroom.

With a support staff to back your organization’s booking and order-taking arm, you are able to reach a far bigger business niche.

Other than filling in your shoes, the order-taking associates have a keen eye and ear for arranging appointments that are especially tailored for your business. After coming back from a personal engagement, all you need to do is check the log-on.

4. Keeps your loyal customer and brings in new converts.An effective order taking and appointment setting service retains your loyal customers and you can trust that the rest of the neighborhood will know about you. More than product patronage, your customers stick with you because they know that they’re issues and concerns are well taken care of, and that they talk with associates who can feel the urgency of their requests.

Common message relay methods used today
At the rate the IT and communications industry is going, you can well imagine how fast and complex message delivery systems will become in the future. But at the moment, some of the widely used are:

• Text messaging
• Email
• Fax
• Call transfer
• Online orders
• Alphanumeric paging
• Call in retrieval

Most order taking and appointment setting service companies today use integrated Internet-based system up that works 27/7, all year round. With this in place they can handle massive call volume and product lists. For companies engaged in sales and marketing, a web-based appointment setting service streamlines sales fulfillment paths.

If customers like to hear the voice of a live customer service representative, it must be because computers are rarely candid.

Why Outsource to Answering Service Providers?

Incoming calls are always important to most businesses, incoming calls are opportunities. Thus, missed calls are a no no in a business. A missed call is equivalent to opportunity lost. Opportunity may be a new client inquiring and interested in purchasing your products and or services. Or it may be an existing client having a query regarding your product.

There are often a lot of miscalls during holidays and after office hours. Having an answering machine only enables you to receive calls and having messages on it until next office day. Answering services are available to provide a 24 hour answering services. They are best for businesses that values customer service. With a 24 hour answering service you are assured that no incoming business calls are missed as well as opportunity loss.

There are a lot of benefits that a 24 hour answering service can provide your business. Having an in- house staff to cater all your incoming calls 24/7 can cost you a great portion on your expenses. Outsourcing your answering service in an inbound call center can be one of the best decisions that you will make for your business.

Outsourcing to inbound call centers that specialize in providing a 24 hour answering service assures you of quality service for they have a professionally- trained staff that will handle your calls. Outsourcing is best for a company who does not want to hire additional people just to receive business calls. Experience the convenience while providing quality customer service with Callbox Connect. Callbox Connect will provide you the answering services that you need in any industry. Remember, a missed call can be a business opportunity loss of a lifetime.

Order Taking and Answering Service: Providing Customer Convenience and Satisfaction

Outsourcing your company's order taking and processing services is like going to a convenient store—everything you need is in there and you get it fast, quick and worry-free.


With an offshore partner doing your order taking and answering service, customers get the help they need in real time in a language they speak and understand. The order taking and answering service provider handles customers’ incoming calls with utmost care. This results in optimum productivity. Clients are able to save time and expense while getting the upper hand in their sales and marketing campaign.


Since the offshore call center offers customized order-taking and answering services, clients develop a wide and strong customer base. For one thing, the offshore team is well-trained and has been pre-hired to meet the clients company's target market.


Order taking and answering services do the following:

•Live Chat Support. This is most useful to credit card, medical, tourism and financial companies. Customers’ questions are taken in and processed by a staff well trained in the specifics of the product and industry. The offshore team delivers fast and easy resolution to common and difficult issues.


•Virtual/ Online support staff: The answering specialist strengthens customer-client relationship by providing a 24/7 workflow. The offshore team does back office support work at half the usual rate for an onshore staff.


•Technical Support Service: With a pre-qualified staff handling instant messaging, and other answering services, work is streamlined and the company achieves its full potential.


Big and small companies can’t ignore the superior technology and skills that an outsourced answering and order taking team uses to be able to keep up with the global race. They can work with overflow calls long past business hours. Today's customers are more demanding of time and attention, and only a superior answering and order taking team can provide these. This comes along a with a 24-hour messaging system that's not generated by machines. Instead the answering service provider banks on its associates and receptionists to take in, forward and manage calls of every kind.


No cultural and linguistic disconnect
If language proves an issue, then there are call centers that offer bi-lingual answering services. For customers whose first language is not English, they can choose Spanish, French, German, Italian and Chinese speaking associates regarding certain issues.

Outsourcing order taking and answering services, means the clients’ sales force gets multiplied. This gives the client more time to focus on a more aggressive telemarketing campaign. Order taking and answering service providers offer pre-sales questions, market research and surveys to help clients identify their captive market.


No time wasted
No time is wasted when companies partner with offshore order taking and answering specialists. The offshore customer service team does not leave any call unanswered. In fact, they help the company grow a wider and stronger customer base. They work seamlessly with the clients’ own customer service team that customers can't tell any difference.


Safe, secure and smooth workflow
Call centers are located offshore, so the clients’ answering and order-taking operation is far not distracted. Using call forwarding software, the offshore team picks up and treats the clients’ call their own.


With all these benefits, companies turn to outsourcing not only to cut cost but more so to keep their customers loyal and their market presence strong.