Reap the Benefits of Having A Live Answering Service

Arguments have been fired regarding which is better- a live answering service or a voicemail box? After weighing the benefits and advantages as well as the studies conducted by business researches, it revealed that far and away, live answering service is more effective than voicemail.

Customers want that when they call, somebody on the other line must receive the call. With live operator instead of a voicemail box, prospects will be more open and honest in giving out information.

Live answering is one of the services in providing a 24/7 customer service support.

Here are some of the benefits of a live answering service:

No extension of business hours. It is inevitable to receive calls beyond business hours. With live answering service provided by a third party, there is no need to extend business hours. Calls will continue to be entertained anytime. Professionals such as doctors and lawyers will still acquire clients even when they're sleeping. Multinational firms can accept inquiries, complaints and orders whenever 24/7.

Opportunities are saved. A firm cannot make lost opportunities happen. Through a 24/7 live operator answering service, missing an important call is close to impossibility.

No more voicemails. It would be unintelligible to still keep a voicemail when there is a live operator. Omitting voicemail box will then saves costs.

Boost customer satisfaction. Every action that a firm offers that customers appreciate improves the goodwill of the company. Customer satisfaction should be at the top of the company's priority list, before profits.